From Problem Solver to Operations Leader
I build operational systems that empower teams — creating workflows, SOPs, and processes that scale. I believe great operations are the backbone of any successful company.
Bio
My journey into operations began with a simple realization: great products need great systems. I've always been drawn to solving complex problems and making things work better.
Today, as COO of Z3Connect and Z2Learn, I'm responsible for building and maintaining the operational infrastructure that keeps both companies running smoothly. From developing SOPs to optimizing workflows, from team coordination to quality assurance — I ensure that our teams have everything they need to succeed.
"Build systems that scale. Empower people to excel. Measure what matters."
Operating Principles
📋 Document Everything
If it's not documented, it doesn't exist. SOPs are the foundation of scalable operations.
🔄 Continuous Improvement
Every process can be improved. Regular reviews and feedback loops are essential.
👥 People First
Systems should serve people, not the other way around. Empower teams to do their best work.
📊 Data-Driven
Measure outcomes, track metrics, and make decisions based on evidence.
🎯 Outcome-Focused
Focus on results, not just activities. Every process should have a clear purpose.
⚡ Efficiency Matters
Time is our most precious resource. Optimize for speed without sacrificing quality.
Skills & Expertise
Operations Core
Leadership
Tools
Journey Snapshot
Building Foundations
Developed strong problem-solving skills and a passion for efficiency.
Operations Focus
Started building operational systems and understanding what makes companies work.
COO Role
Leading operations at Z3Connect and Z2Learn — managing workflows, SOPs, and team coordination.
Scaling Excellence
Building operational frameworks that enable both companies to scale globally.
Want to Discuss Operations?
Whether you're interested in operational strategies, collaboration opportunities, or just want to connect — I'm always open to meaningful conversations.